customer satisfaction

We’re in this with you. Your needs define our reason for being – which means ensuring our valued clients receive the highest level of customer satisfaction on every single project. Always. This is true at every level of our company. From our sales team and project managers to our company leadership and all other resources we supply, our goal is to exceed your expectations.

We do this by seeking your feedback at every step of your project. And even after your project’s conclusion. This is to your benefit, as it helps us focus on your specific needs, while keeping us on the leading edge of industry knowledge.

Our Project Management Starts with Two Points of Contact

Our Sr. Directors of Client Relations are responsible for managing the overall relationship, while our Sr. Directors of Operations and Client Experience handle activities at the project level. Sure, we all want positive outcomes. Yet at RCA, we believe the journey itself (how we engage with you throughout the process) is every bit as critical to achieve a successful outcome. All decisions regarding a client’s project are made with client involvement.



Our internal project manager works with your team day-to-day, with open communications regarding tasks, timelines, and milestones.

Our internal project manager works with your team day-to-day, with open communications regarding tasks, timelines, and milestones.

 

We monitor your experience through customer satisfaction surveys, provide you with access to an online client portal where you can view ongoing reports on the status of your projects, and produce informative podcasts, webinars, and white papers to help keep you current with what’s happening in the medical device and pharmaceutical industries. What’s more, we customize our statements of work to insure we fully address the needs specific to your situation.

 

Our Focus on the Client Can Be Felt at All Levels of Our Company.

No matter who you interact with – from operations to our CEO, we welcome your feedback so we can make sure you are 100% satisfied with your RCA experience.

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