Customer Complaints Channeled into Quality: Ask the Expert

A robust customer complaints handling system is an integral part of a quality management system, says Susan Schniepp, Distinguished Fellow, Regulatory Compliance Associates® Inc.   Q. I am a quality assurance professional working for a small start-up company. I am setting up their quality management system, but I have little experience with complaint handling. Can … Continue reading Customer Complaints Channeled into Quality: Ask the Expert